Frequently Asked Questions
What is your Returns and Refunds policy?
All orders are lovingly handcrafted and sometimes may vary from the images seen here. Unless there is a serious structural fault with your order, then there will be no returns or refunds available. If you have provided me with your email address upon ordering, we can send proofs for you to verify before the personalisation.
Please Note, once your order has been personalised it cannot be returned. Therefore please ensure that all text to be added to the order is correct before ordering. Furthermore, if your order has been damaged during shipping, this is the responsibility of the courier and claims should be lodged with them.
What forms of payment do you accept?
We accept most major credit and debit cards. We do not currently accept PayPal transactions however, this may change in the future. We apologise for any inconveniences this may cause.
How will I receive my order?
When your order is complete, they will be packaged ready for shipping. This can sometimes take up to 24 hours to process from the order is complete. Orders which can fit inside small parcels will be shipped via Royal Mail. Otherwise orders which do not fit in small packages and will require larger packaging will be sent via courier. If you would like your order to have tracked shipping, please get in touch and we will do our best to arrange this with you.
Which is better printing or embroidery?
If you are looking for a promotional item for an event, printing will be the cheaper option. However, if you are looking for garments which are more durable and will endure machine washing and drying then embroidery will be the better option. This is generally a little bit more expensive in comparison to printing, however it often provides a more professional looking finish that is much more durable and resistant than printing or transfer designs.
